3.4.3.3 Process Customer Request For Literature and Forms : Process Customer Request For Literature and Forms Detailed Process Model Description : 1.4 Identify Document Or Form To Send
1.4 Identify Document Or Form To Send
Reference: Process Customer Request For Literature and Forms Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR
Description: CSR or Authorized User asks customer what information or Form is needed and if he/she prefer to receive it via email or postal service.
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